Agents handle requests from start to finish instead of routing customers in circles.
Looks up accounts, takes payment, opens gates, and triggers workflows through your tools — mid-call.
Every call picked up in seconds, day or night — no hold music, no queues, no voicemail.
Handle one call or thousands at once, through every spike and season, without adding headcount.
Holds natural conversations across languages, so every caller gets help in the one they prefer.
Watch interactions in real time with agent audio visualization and a live view of who's on the line.
Replay any call with the full transcript, the agent's reasoning, and every tool it invoked.
Per-message sentiment scoring surfaces frustrated callers so you always know how calls are going.
Every call is auto-classified — resolved, forwarded, ghost call, or other — for clean reporting and billing.
When a call needs a person, it escalates with full context — so customers never repeat themselves.
Provision phone numbers and route them to the right agent in a few clicks. Reassign any time.
Tune prompts, tools, and behaviors as versioned templates. Deploy a new version — or roll back — instantly.
