All features
Feature
Resolution analytics
Every call is auto-classified — resolved, forwarded, ghost call, or other — for clean reporting and billing.
Outcomes
Every call, classified automatically
The moment a call ends, Emissary™ tags it with one of four outcomes — so reporting and billing stay clean without anyone listening back.
Resolved
The agent handled the caller's request from start to finish.
Forwarded
Escalated to a human — with the full conversation handed off, so the caller never repeats themselves.
Ghost callNobody was on the line — an abandoned or accidental call, cleared automatically so it never reaches your team.
Other
Anything that doesn't fit the above — flagged for a quick human review.
Summaries
Every call, summarized for you
Alongside the outcome, Emissary™ writes a concise recap — what the caller wanted, what the agent did, and how it ended — so you can skim a day of calls in minutes instead of replaying audio.
Resolved
2:14 · Exit gate · ABC-1234"Caller couldn't exit after paying at the kiosk. Emissary™ confirmed the plate, located the completed payment, and opened the gate. The caller left satisfied — no follow-up needed."
Why duration matters
A long call is a warning sign
A quick call usually means a clean resolution. The longer one drags on, the more likely the caller hit friction, confusion, or an unresolved issue — and the more it costs. Bars grow and shift from purple to red as calls run long.
Quick resolution
0:38
Typical call
1:25
Running long
2:50
Likely friction
4:15
Needs attention
5:30+
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