All features
Feature
Sentiment analysis
Per-message sentiment scoring surfaces frustrated callers so you always know how calls are going.
Live example
Caller sentiment across a single call
Each point is a customer turn, scored 0–100. Hover any point to see the exact phrase and why it scored the way it did.
The why behind every score
Each turn, fully explained
Every point carries its score, when it happened in the call, the exact phrase, and the reasoning — color-coded from frustrated to delighted.
Score
27
Time
50s
Phrase
I'm going to be late — can you just let me out?
Reasoning
Peak frustration driven by time pressure and urgency.
Score
61
Time
1m22s
Phrase
Oh, you found the payment? Great.
Reasoning
Frustration easing as the caller's claim is validated.
Score
91
Time
1m52s
Phrase
That was way easier than I expected, appreciate it.
Reasoning
High satisfaction and positive surprise at the resolution speed.
Why duration matters
A long call is a warning sign
A quick call usually means a clean resolution. The longer one drags on, the more likely the caller hit friction, confusion, or an unresolved issue — and the more it costs. Bars grow and shift from purple to red as calls run long.
Quick resolution
0:38
Typical call
1:25
Running long
2:50
Likely friction
4:15
Needs attention
5:30+
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